Complaints

Complaints Procedure

Here at Law Link we take great pride in offering the highest possible standards of customer service. On the rare occasion that we do receive a complaint, we ensure it is dealt with professionally and courteously in accordance with the following complaints procedure.

If I have a complaint who do I write to?

Write to;
Michele Oldfield
Law Link (ATE) Ltd
DTE House
Hollins Lane
Bury
BL9 8AT

What will then happen?

You will receive an acknowledgment within 5 working days of receipt of your complaint. We will thoroughly investigate your concerns and a response will be issued within 10 days.

Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which you accept. Appropriate redress will not always involve financial redress. If we do not hear from you within 14 days of receiving our response, we will assume that your complaint has been resolved and your file will be referred back to the relevant department.

If I am not satisfied with the response I receive what can I do?

Write to: The Claims Manager
Financial & Legal Insurance Company Limited
No 1 Lakeside
Cheadle Royal Business Park
Cheadle
SK8 3GW

You should quote your Insurance Policy number and the name and address of your solicitor.

If you have received a final response and still consider your complaint to be unresolved, you have the right to refer your complaint to the Financial Ombudsman Service which will review your complaint. The address you should write to is:

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Telephone 0845 080 1800